Nominate a CX hero!
Tell us who is redefining the standard.
Nominations Open
TheCX Heroes
Awards2026
Behind every seamless interaction is a leader orchestrating the magic. It's time to move the people powering your customer experience out of the background and into the spotlight.
We'll share your note with the world and enter you and your hero for a chance to win our Grand Prize - a $1,000 Ticketmaster Experience, plus stellar weekly prizes.
Hall of Fame
Meet Your CX Heroes
Celebrating the leaders redefining customer experience, one interaction at a time.
Corinne Flanagan
Senior Manager
Smartsheet
Hannah Ramsdell
Manager
DICK'S Sporting Goods
Andrea Penta
Quality Program Lead
FCP Euro
Nigel Zweck
Customer Solutions Manager
Topcon Positioning Systems
Prasanna Chand
Head of Enterprise Data & SaaS Platforms, AI enablement
Wayfair
Karen Lam
Director, Customer Support
Top Hat
Anastasia Ladlie
Director of Global Support Services
AG1
Patrick Kennedy
Senior Director, Sales Strategy & Operations
Oak Street Health
Corinne Flanagan
Senior Manager
Smartsheet
Hannah Ramsdell
Manager
DICK'S Sporting Goods
Andrea Penta
Quality Program Lead
FCP Euro
Nigel Zweck
Customer Solutions Manager
Topcon Positioning Systems
Prasanna Chand
Head of Enterprise Data & SaaS Platforms, AI enablement
Wayfair
Karen Lam
Director, Customer Support
Top Hat
Anastasia Ladlie
Director of Global Support Services
AG1
Patrick Kennedy
Senior Director, Sales Strategy & Operations
Oak Street Health
Know a CX Hero?
Nominate someone making a difference in customer experience and help them join our Hall of Fame.
Nominate Your HeroWhy Nominate a CX Hero?
Whether it's a teammate, a boss, or yourself, show some appreciation.
👉
Who to nominate
Celebrate the unsung heroes making the CX stack smarter every day! Nominate someone (or yourself!) in one of these categories:
- ✦The Quality CommanderFor the leader who moved beyond random sampling to 100% coverage.
- ✦The Insight IlluminatorFor the leader who turned unstructured data into business strategy.
- ✦The Agentic PioneerFor the leader building the hybrid Human + AI workforce.
📝
How it works
Every nomination is a chance to build career capital.
Nominate
Fill out the form above. (Yes, self-nominations are encouraged!)
Selection
Every week, we review the stats to find the standout story of operational excellence.
Spotlight
We announce a new "CX Hero" each week, sharing their story with thousands on LinkedIn.
🎁
The prizes
Recognition, rewards, and a little fun.
Weekly Wins
Feature on Level AI LinkedIn + $200 gift card + "CX Heroes" digital badge.
Grand Prize
Every nominee and nominator is entered to win a $1,000 Ticketmaster Experience.
Bonus for You
Karma pays. Each nomination earns you a raffle entry for the Grand Prize.